Privacy Policy

At NinjaSalon ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password when you create an account
• Business Information: Salon details, service offerings, pricing, staff information, and business hours
• Customer Data: Information about your customers that you input into the Service, including names, contact information, appointment history, and preferences
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
• Communications: Information you provide when contacting us for support, feedback, or inquiries
• Profile Information: Any additional information you choose to provide in your account profile

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with the Service, including pages visited, features used, and time spent
• Device Information: IP address, browser type and version, device type, operating system, and unique device identifiers
• Log Data: Server logs, including access times, pages viewed, and referring website addresses
• Location Data: General location information based on your IP address (with your consent where required)
• Cookies and Tracking Technologies: As described in our Cookie Policy below

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, analytics providers, and social media platforms, when you interact with these services in connection with our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service, including processing appointments, managing schedules, and sending automated communications
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service-related notifications, updates, security alerts, and administrative messages
• Business Operations: To process payments, send invoices, and manage subscriptions
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the Service's functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Security: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities
• Marketing: With your consent, to send you promotional communications about our products and services (you may opt-out at any time)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business, ensure security, and prevent fraud
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Protection of Rights

We may share information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.

4.5 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Customer data that you input into the Service will be retained according to your account settings and will be deleted when you delete your account, subject to applicable data retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, commonly used format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal or legitimate business purposes.

7.4 Objection and Restriction

You may object to certain processing activities or request restriction of processing in specific circumstances.

7.5 Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7.6 Opt-Out of Marketing

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

To exercise these rights, please contact us at support@ninjasalon.com. We will respond to your request within 30 days, or as required by applicable law.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Service. Cookies are small data files stored on your device that help us improve your experience, analyze usage patterns, and personalize content.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors use our Service
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through standard contractual clauses and other mechanisms recognized by applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@ninjasalon.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service for significant changes.

Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@ninjasalon.com
Website: https://ninjasalon.com
Data Protection Officer: raj@ninjasalon.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.